Why it exists
Many organizations cannot staff 24/7 security monitoring. Services provide people and process, not just software.
How it works
- 1Provider deploys or connects to your tools
- 2Monitors alerts around the clock
- 3Investigates and responds per an agreed scope
- 4Reports regularly
Real-world example
A 60-person company buys MDR so that critical EDR alerts at night are handled by the provider's analysts.
Common misconceptions
- “The provider handles everything.” Scope and response authority vary widely — read the contract.
Benefits
- Access to expertise
- 24/7 coverage
Limitations
- Scope gaps
- Dependence on provider
How it differs from related technologies
An MSP manages IT broadly; an MSSP or MDR provider focuses on security monitoring and response.
Questions a buyer should ask
- What actions can you take without our approval?
- What are your response time commitments?
Learning path
beginner
- • Learn MSP vs. MSSP vs. MDR
intermediate
- • Review sample service agreements
advanced
- • Define escalation and authority